Return And Exchange

Return And Exchange

Return Policy
At The Brand Phenomena, we sell branded fashion accessories, 100% genuine stuff. We want you to be satisfied with your purchase. If you have questions regarding returning the product you purchased through TBP, you can also call us at 03000868686, 10AM – 6PM, Monday to Saturday.

Exchange Policy
At The Brand Phenomena, we sell branded fashion accessories that are free from manufacturing defects and original in nature. You can exchange your product(s) within 15 days by paying courier handling charges and re-ordering their placement product. If you have questions regarding exchanges or warranty claims, you can call us at 03000868686 10AM–6PM, Monday to Saturday.

Terms & Conditions
The product is in its original state and packaging with tags attached. Rs.300 per item will be charged for the processing of the exchange against courier charges. We do not offer exchange of merchandise obtained from a retailer other than the stores listed on Mehwish Yousaf.

Refund
We do not offer any refunds against purchases made online.

Product Quality Claim

  • If you believe you have a product with a manufacturing defect that was purchased at a full price within the last six months, please contact us online with complete pictures of the defect and a scanned copy of the invoice.
  • The Brand Phenomena reserves the right to determine between defective product and wear-and-tear/misuse and will accordingly process your claim.
  • It takes 15 days to process the claim, if your claim is approved you will be notified via email to courier the product(s) to Mehwish Yousaf.
  • After receipt of the product(s), the replacement product will be shipped within 7 working days depending upon its availability. We do not replace products that have been replaced from a previous defective claim.
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